The management of the Federal Medical Centre (FMC), Abuja, has launched an investigation into an incident portrayed in a viral video, which allegedly reflects poorly on the hospital’s emergency response services.
This was disclosed in a statement signed by the hospital’s Public Relations Officer (PRO), Mr Obadiah Gana, on Sunday in Abuja.
Gana revealed that the Minister of State for Health and Social Welfare, Dr Iziaq Salako, had ordered a full investigation into the matter.
He added that the inquiry was currently ongoing.
“We have been made aware of an online video that negatively depicts our hospital.
“In response, we have initiated a thorough investigation to uncover the facts surrounding this incident.
“Findings of the investigation will be made available to the public,” he said.
He stated that preliminary findings indicated the emergency department had a sufficient supply of medical consumables, including latex gloves, contrary to the claims made in the video.
Additionally, he confirmed that resuscitation equipment and medications were available in adequate quantities.
“There was no shortage of patient transfer equipment, including trolleys and wheelchairs.
“Interaction with staff on duty and other stakeholders is currently ongoing,” Gana added.
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He apologised for any distress or discomfort caused and assured the public that the hospital takes feedback seriously and maintains an open-door policy.
“We have multiple patient feedback channels available, including several phone numbers displayed throughout the hospital, QR codes, and email contacts.
“In addition, we run a medical indigent fund to assist underprivileged patients with hospital bills.
“We have successfully treated numerous unconscious patients and safely reunited them with their relatives with the help of our social workers.”
He also highlighted that FMC Abuja is a centre for specialised procedures such as open-heart surgery, laser surgery, kidney transplants, spine surgery, and other advanced treatments rarely available in most public hospitals.
Gana concluded by reaffirming the hospital’s commitment to delivering quality care with empathy and compassion, and reiterated its continuous efforts to improve service delivery.
